Credit purchases are processed by our reseller and Merchant of Record, Dodo Payments, which also issues refunds and invoices.

What can be refunded

You can ask for a refund within 7 days of a purchase.
The refund covers the credits of that purchase that you have not used. Credits already spent on generation jobs, catalog exports or PDFs are not refundable.
The amount is proportional: unused credits of the purchase × the price you paid ÷ the credits you bought. For example, with 600,000 of 1,000,000 credits still unused from a €5.00 pack, the refund is €3.00.
Free credits (the signup bonus and the monthly free grant) have no monetary value and are not refundable.

How to ask

Email [email protected] from the address of your account, with the date of the purchase. We review each request by hand. An approved refund is returned to the original payment method. The refunded credits are removed from your balance when the refund is issued.

Chargebacks

Please contact us before disputing a charge with your bank: a refund is faster for you. While a chargeback is open, the credits of that purchase are removed and new purchases are blocked for the account. If the chargeback is withdrawn or decided in our favor, both are restored.

This policy does not limit any right you have under the consumer law of your country.